Being able to get in touch with your cloud web hosting company if you have any questions or encounter any troubles is quite important and how quickly they will answer and react is usually essential, particularly if your website is business-oriented, as longer downtime could mean losing potential customers. The support options are, in addition a quick way to recognize genuine providers from resellers. The latter usually reply just to emails or support tickets and you will need to wait for a whole day or even more in order to receive an answer. When the problem requires several responses, you'll end up losing days so as to get a basic problem resolved. Using a legitimate and trustworthy web hosting supplier, you will be in a position to connect with the support team at any time and receive a prompt response no matter what the issue or your question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Web Hosting
All our Linux cloud web hosting services include 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our web hosting solutions before you make a purchase or you are a current customer and you have a question or a issue, you'll be able to contact us any time, which includes weekends and holidays. We have many channels to get in touch with us - several telephone lines worldwide for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more technical issues or any troubles that need more time to research and take care of. In contrast to a number of other web hosting providers, our trouble tickets have a guaranteed maximum response time of only 1 hour, therefore whatever the problem is, it'll be resolved in a timely manner and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated services that we provide include 24/7 customer and tech support, therefore whatever the issue you have, you will be able to get in touch with us and we'll help you at once. The guaranteed reply time for any email or ticket that you open via your Hepsia hosting Control Panel is only one hour; the actual reply time hardly ever is more than 20 min. We also provide telephone support with a couple of local numbers globally as well as a live chat, which means that you can contact us and get additional information about our solutions even if you do not have an account yet. We can assist you with nearly any question or a problem you may have - payment methods, plan specs, e-mail configuration, hosting account settings, etcetera. If you use our services, you won't ever encounter an issue where you have to wait for a couple of days to get an issue solved like you'll have to do with numerous other suppliers.
24/7 Customer Support in VPS Hosting
If you've got a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for any kind of server-related issue or forany issues or questions regarding the pre-installed software your server comes equipped with. If you have not purchased your virtual private server package yet, you're able to learn more information about our services by giving us a phone call or through the live chat service. For more technical issues, you will be able to send an e-mail or open a ticket from your billing Control Panel and you will receive assistance within a maximum of an hour no matter the time of the day, even on holidays and weekends. The actual reply time usually does not exceed 30 minutes. If you'd like to have assistance for third-party software, you'll be able to take advantage of the Managed Services upgrade which you can include to every single VPS package and our administrators will assist you with any set up or troubleshooting problem you may have encountered.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server packages that we supply come with 24/7 support via numerous methods of communication and with a 1-hour max reply time guarantee. When you want to learn more about the plans or you have some billing or general questions, you can call one of the local numbers we have around the globe or you may use our live chat service and talk with a live representative. For solely tech matters that require the help of a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an email message, as all of these channels are more appropriate to monitor a particular matter. The response time for them rarely surpasses 30 mins, therefore you can forget all about having to wait for an entire day to get assistance. Our support service is available for any server-related matters, as well as the pre-installed software. When you want assistance for third-party applications, you may consider adding the Managed Services upgrade that we provide with all packages.