A ticketing system is the most widely used channel of communication that hosting providers offer to their clients. It’s typically part of the billing account and is the fastest way to handle an issue that requires a certain period of time to investigate or that needs to be escalated to a system administrator. In this way, all comments provided by either party will be stored in one and the same place in the event that somebody else needs to work on the issue in question and the information in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which means that you will need to log in and out of no less than two accounts to complete a specific operation or to get in touch with the company’s client care staff. In case you’d like to administer a number of domains and each one of them is hosted in a separate account, you’ll have to use an even larger number of accounts at the same time. In addition, it can take a significant length of time for the hosting provider to process your ticket request.
Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from us, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket while browsing through your website files or updating different settings. The ticketing system is being monitored 24x7 by our client care staff representatives and the response time is no more than 1 hour, but it seldom takes more than twenty minutes to get help. In stark contrast to certain hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you want and request info in regard to any billing or technical issue. In addition, you can see a variety of articles, which will help you tackle the most common problems yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our Linux semi-dedicated services, was built with one aim in mind – that you should be able to manage everything connected to your account from one location and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got an inquiry or run into a difficulty, you can contact our tech support engineers instantaneously without needing to go to another interface. You can browse your files or check different account settings while you post a new ticket or read the reply to an older one. If you’ve got tons of tickets and you want to track down a specific one, you can resort to the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll get a reply in less than 60 minutes regardless of the nature of your enquiry or problem.