If your web hosting company supplies live chat support, you'll be able to speak with an agent live and learn helpful info or get an issue resolved in a very timely manner. The advantage of using chat instead of calling to consult with a live person is that you will need just a computer with access to the web, which means that you won't pay any fees in case you're in a different country or state. What's more, it is much simpler to copy and paste data such as domains, usernames or error messages in other words details that are sometimes difficult to provide to the other party over the phone. The live chat is also a considerably faster approach to contact your web hosting provider's support team in comparison to using a ticketing system. Last, but not least, if some situation needs some more time to be taken care of, you're able to do something else while you wait for guidance on the live chat, so you won't waste time - something that is not possible when you are on the telephone.