If you ever face a problem with your site and are incapable of dealing with it on your own, ask the web hosting company’s client care team to help you bring the site back online. A timely resolution would be the most favorable scenario, but lots of hosting companies answer within twenty four hours or even more, all the more so if you are dealing with a hosting reseller. Even if the problem can be fixed easily, your website may not work satisfactorily or it may not be accessible whatsoever for a lengthy period, so you may lose potential clients since it is quite unlikely that anybody would be enthusiastic to revisit an inoperative website. This is why, you should make sure not only that you can reach your web hosting company, but also that they can reply and assist you in a well-timed fashion. If a web app update does not proceed as planned or you erase something unintendedly, for instance, the website must be fixed promptly in order to avoid extended unavailability.
One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from our company, you can forget about waiting around for hours, or even all day, to receive a reply to a trouble ticket or an email. No matter when you touch base with us, we will respond to you within sixty minutes max with any pre-sales or technical queries that you may have. As a matter of fact, our real response time hardly ever exceeds twenty to thirty minutes. As we’re on duty day and night, you will always obtain help in a timely fashion and we know just how vital this is in the online world. Soon after you contact us, we’ll respond to your queries. In case you confront any technical predicament, we will deal with it on your behalf, or we’ll supply you with all the necessary information if there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our help desk team reps will be at your disposal all the time and they will answer any support ticket that you open from our hosting Control Panel within 60 minutes max. The ticket response time is guaranteed no matter if you have a general question in regards to your semi-dedicated server or you face an obstacle and you won’t have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time it is, we’ll be there to assist you, as we are available 24-7 to deal with any technical, billing or general issue. In case you get in touch with us about anything that is within our capacity, we’ll sort it out before we respond to you, which suggests that you won’t have to wait around for hours or even days while the problem remains. In case there’s something that you have to do on your end, we’ll provide you with the needed details – what possible solutions to try out, what steps to take, etc.