In case you have ever had a cloud web hosting account before or you've dealt with any other online service, you probably know from personal experience that for some things it's better to consult with a live person on the phone than to exchange tickets or email messages. If you'd like to learn more about a service before you buy it or when something small-scale has to be done, for instance, it is much easier and a lot faster to get it done real-time. When you have the option to speak with representatives by phone, it's also very likely that you are working with an actual hosting provider, not just a reseller. The level of support that you will get over the telephone varies between different companies - from very general matters to experienced tech support. Usually most suppliers supply pre-sales assistance and first level phone support, while more complex tech matters are resolved through electronic mail and tickets.
Phone Support in Cloud Web Hosting
We know that the option to talk with a live consultant is rather important, that's why we have three support lines around the globe (Australia, USA and UK) and you have the option to get in touch with us over the phone for fourteen hours every day. If you consider acquiring one of our Linux cloud web hosting services, for example, you're able to give us a call and find more about our solutions before you order in order to be sure that we do cover all system requirements for your websites. Following the purchase, you can contact us about any sales and / or billing troubles you may experience, or receive any kind of general or basic tech info that you need. We have tried to find the balance between telephone and ticket support, so for solely technical issues you have to use our ticketing system, which will help you track the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we offer include live phone support for fourteen hours every day. If you're unsure which plan will be suitable for your web sites, you would like to find out more about the package's specs or you'd like to have any other info on our solutions, you're able to call any of the local numbers which we have in the United States, the United Kingdom and Australia and our support representatives will assist you. In case you already have an account, you can contact us about general and sales issues, although we're usually able to assist with a multitude of tech issues as well. For entirely tech issues you will need to use our in-built ticketing system where the conversation between you and our tech support team will be in 1 place, which is the better option if the problem requires longer time to be taken care of or it needs to be escalated to our sysadmins.