Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • All your assistance requests will be attended to in maximum sixty minutes after the support ticket or e–mail was submitted. If your case calls for additional assistance from a sysadmin, we will forward the ticket or the e–mail to the person on duty, without delay and will leave a comment to notify you that more time will be required for reaching the optimal solution. If you make use of our Admin Services package, all of the tasks included there will be completed whenever you choose.

  • Top quality support service

  • A Top–Class Help Desk Service

  • We’ll be online for you 24x7 to answer any questions that you may have connected with our Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also need help handling server management tasks, you can have a look at our Admin Services package, which includes backup hard disk drive storage space, weekly OS updates, server monitoring and rebooting services, as well as problem troubleshooting and installation services

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Each Linux dedicated hosting server is equipped with our free Hosting Control Panel, which sports an elaborate knowledgebase plus a set of educational video tutorials. Whenever you require assistance while working with the Hosting Control Panel, just push the Videos or Help buttons in the top right corner.